- While we hope you absolutely LOVE your special ordered “dropped” item, we understand there will be the need for returns in the event of damaged or defective items. We will happily accept these returns per our standard return policy outlined below.
If you have any issues or questions, please feel free to reach out to our customer service team and we will do our best to assist you! Thank you so much for shopping with us.
RETURNS & EXCHANGES:
- What is the criteria for your 30-Day Money Back Guarantee?
30 Day Money Back Guarantee is only applicable for damaged or defective products that are not mail carrier related.
It is your responsibility to file any claim with a carrier for a lost or damaged shipment if carrier tracking indicates that the Product was delivered. In those cases, we will not make any refunds nor resend the Product.
If there is a quality control issue, we require a photo of the issue, and we will refund your purchase. If you have a damaged or defective item, please reach out to us here with your order number and a picture of the damage and we are happy to assist you. Refunds must be processed within 30 days of delivery.
All such claims are subject to warehouse investigation and sole discretion.
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Do you accept returns or exchanges?
Because these items are special orders and the quantity, we print is based on what's placed during the drop window, we cannot accept returns or exchanges on “drop” items.
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Is there a time frame for returns or exchanges?
No, as returns are not accepted.
